Gold Coast Motorcycle Training is bound by the following ethical code of practice in all dealings with clients.

Policy Statement:

Instructors will be on time to commence training

• All confirmed bookings will be delivered
• Instructors will be properly groomed and clothed
• Instructors will be supportive and provide feedback on the issues and not the person
• Instructors will have a responsible attitude towards:
  Consumption of drugs and alcohol
  Confidentiality and trust
  Delivery of cost effective and quality services
• Instructors will provide a professional and relaxed atmosphere
• Instructors have zero tolerance for inappropriate language or behaviour
• Instructors have zero tolerance for sexual harassment
• Instructors will provide a safe working environment and maintain a system to report and record injuries.Complaints Policy:

All complaints will be dealt with as follows:

i) In the first instance the instructor will talk to the student. If no resolution, then:

ii) the Director will talk to the student. If still no resolution, then:

iii) an unbiased third party will be sought to mediate the dispute.

Appeals Policy:

i) Complaints must be made in writing within 7 business days of any incident.

ii) Director must try to resolve the complaint within 14 business days or:

iii) Parties must appoint an unbiased mutually acceptable third party to mediate (solicitors, Dispute Resolution Centre etc).